Building Brand Loyalty One Customer at a Time.

HOW A SMALL WIRELESS CARRIER MOVED UP TO THE MAJORS

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The Challenge

A prepaid, no-contract wireless carrier had major ambitions but only a minor share of the market. It needed a partner that could build brand loyalty and market share through exceptional customer care in the face of rapid expansion. In 2004, the carrier began a relationship with iQor.

Award Winning

Despite dizzying growth, our client’s dedication to exceptional customer service has remained rock-solid. Recently the J.D. Power group named it a 2014 Customer Champion, one of only 50 of 600 top U.S. brands so recognized. The award was based on customer feedback, opinions and perceptions. This is our client’s fifth J.D. Power award. As one of the largest vendors in its 100% outsourced customer care business, iQor is proud to be this carrier’s partner in excellence.

 

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Full Case Study